What you may notice
Discharge looks sticky or wet
Sour or rotten smell near vessel
Machine takes longer to dry waste
Water collecting near discharge
Wet clumps despite heater display
Flies or nuisance around poorly handled output
What you can record safely before service
- Segregate plastic, metal, bones and other non-feed materials.
- Record the daily approximate input and recent changes in food waste.
- Keep output in the site’s approved safe handling/curing process.
- Avoid opening guards, changing electrical settings or touching hot machinery.
Electrical bypasses, live-panel work and reaching into moving or jammed equipment can create serious risk.
What typically needs deeper checking
Common fault categories
What this service typically covers
Assess wet-waste segregation, daily load and bulking material against operating guidance.
Check mixing operation, air movement, heater/sensor performance and cycle timing where fitted.
Review cleaning practice, discharge management and downstream curing space.
Document when odour started and whether changes followed a new waste stream or equipment fault.
Do not wait for a complete shutdown
- Wet output persists despite correct loading practices.
- Odour suddenly follows heating or mixing failure.
- Material leaks or machine overheats.
- Site requires documented corrective action for a recurring complaint.
Quick answers before you book a repair
Is wet output always a heater failure?
No. High feed moisture, loading, mixing and missing curing stages can create wet output even with operating heaters.
Will an OWC always produce mature compost in one day?
Not necessarily. Many machines discharge pre-processed material that needs downstream curing; assess the actual system claim and output.
Can you service another brand that produces a bad smell?
We can assess feasibility using machine information, input record, site photos and the nature of the complaint.